SAP Concur is the enterprise expense management system used by thousands of large companies globally. It's powerful and configurable — which means the specific screens and fields you see depend on how your company has set it up. This guide covers the core workflow that applies to most Concur configurations, but if your screens look different, check with your finance or IT team for company-specific instructions.

Step 1: Log In to Concur

Access Concur via your company's SSO portal (usually through Okta, Ping Identity, or your company's internal portal) or directly at concursolutions.com. Most companies route through SSO — check your company's internal tech wiki or IT helpdesk for the correct login URL.

The Concur mobile app (iOS and Android) is essential for receipt capture — download it before your first expense submission. Log in with the same credentials as the web app.

Step 2: Create a New Expense Report

From the Concur home screen:

  1. Click Expense in the top navigation
  2. Click Create New Report (or + New Report on mobile)
  3. Fill in the report header:
    • Report Name: Use a descriptive name — "Home Office Equipment Q2 2026" or "Learning Stipend — Coursera April"
    • Report Date: Usually the date the report is being submitted or the end of the expense period
    • Business Purpose: Brief description — "Remote work equipment for home office setup"
  4. Click Next or Create Report

Your company's configuration may require additional fields — department, cost center, project code. These are usually labeled and required before you can proceed.

Step 3: Add Expenses to the Report

Adding a New Expense

From your open report:

  1. Click Add Expense → New Expense
  2. Select the Expense Type from the dropdown (e.g., Office Supplies, Training & Education, Health & Wellness)
  3. Enter:
    • Transaction Date: The date on the receipt
    • Vendor Name: Where you made the purchase
    • Amount and Currency
    • Business Purpose: Brief description of why this expense was incurred
  4. Attach your receipt (see Step 4)
  5. Click Save

Repeat for each expense in the report.

Mobile Receipt Capture

On the Concur mobile app: tap + → Capture Receipt. Point your camera at the receipt and tap to capture. Concur will attempt to read the amount and merchant automatically (ExpenseIt feature). Review the extracted data carefully — it's useful but not always accurate. Assign the captured receipt to your open report, or add it to your receipts store for later assignment.

Step 4: Attach Receipts

Every expense typically requires a receipt. Concur accepts images (JPG, PNG) and PDFs:

  • Mobile: Use the camera capture feature in-app, or select from your photo library
  • Email forwarding: Forward receipts to receipts@concur.com from your work email — they'll appear in your Available Receipts for attachment to expenses
  • Web upload: On each expense line, click the Receipt tab → Attach Receipt → upload from your computer

For digital purchases (Amazon, Coursera, software subscriptions): take a screenshot of the order confirmation email or download the invoice PDF and attach it directly.

Step 5: Itemize When Required

Some expense types — particularly hotel stays — require itemization by day. If Concur prompts you to itemize an expense, click Itemizations and break the total into individual daily or line-item amounts.

For most standard stipend purchases (a one-time equipment purchase or course subscription), itemization is not required.

Step 6: Review and Submit

Before submitting:

  • Look for red exceptions or warning flags on any expense — these indicate policy violations or missing information that must be resolved before submission
  • Verify all receipts are attached
  • Check that business purposes are filled in for all line items

When ready: from the report, click Submit Report. Confirm the submission in the dialog box. Your approver will receive a notification.

Step 7: Track Approval Status

From Expense → Manage Expenses → click the report name to see current status:

  • Not Submitted — still in draft
  • Submitted & Pending Approval — waiting for manager or finance review
  • Approved — approved, processing for reimbursement
  • Payment Confirmed — reimbursement sent

You'll receive email notifications as the status changes. Reimbursement timing varies by company — check with your finance team for your company's typical processing cycle.

Tips for Concur Success

  • Capture receipts immediately. Use the mobile app at the time of purchase. Receipts gathered later are receipts that often get lost.
  • Learn your company's expense types. Wrong category = rejected report. Spend 10 minutes reviewing the expense type dropdown before your first submission.
  • Use the receipts store. In Concur, receipts and expenses are separate — you can upload all receipts first, then match them to expenses. This is useful when you're expensing a batch of purchases at once.
  • Describe the business purpose clearly. "Ergonomic chair for home office to support remote work" is a better description than "furniture." Clear justifications get approved faster.

Frequently Asked Questions

My Concur looks different from what's described here.

Expected — Concur is highly configurable, and your company may use a custom layout, different expense types, or additional required fields. The core workflow (create report → add expenses → attach receipts → submit) is the same, but button labels and field names may differ. Check your company's internal IT wiki or contact your finance team for company-specific guidance.

I lost a receipt. What do I do?

For small amounts (typically under $25–$75 depending on company policy), many companies allow a missing receipt affidavit — a declaration that you incurred the expense and simply don't have the receipt. Look for a "Missing Receipt" option in the receipt attachment area. For larger amounts, you may need to provide a bank statement or contact the vendor for a duplicate receipt.

My expense was rejected. How do I fix it?

Concur sends an email notification with the reason for rejection and instructions to correct the report. The report returns to Draft status. Open it, address the flagged items (usually missing receipt, incorrect category, or exceeds policy limit), and resubmit. Concur shows the rejection comment on the expense line — read it carefully before resubmitting.

See our Expensify guide if your company uses that platform instead. For understanding what's eligible to expense, see our guide on what counts as a wellness stipend expense.